Dog walking and home boarding in north west london

PARK & PAWS – PRIVACY POLICY

 

Last Updated: June 2026

 

At Park & Paws, we are committed to protecting your privacy and handling your personal information responsibly.

 

This Privacy Policy explains what information we collect, how we use it and your rights regarding your personal data.

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1. WHO WE ARE

 

Park & Paws ("we", "us", "our") provides dog walking, adventure day walks, pet sitting and home boarding services.

 

Contact Email: hello@parkandpaws.co.uk

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  2.  INFORMATION WE COLLECT

 

We may collect the following information:

 

• Name
• Address
• Email address
• Telephone number
• Emergency contact details
• Veterinary practice details
• Dog information, including breed, age, medical conditions and behavioural information
• Booking and payment information
• Website enquiry information

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  3.  HOW WE USE YOUR INFORMATION

 

We use your information to:

 

• Provide and manage our services
• Communicate regarding bookings and enquiries
• Arrange collection and care of your dog
• Contact you in the event of an emergency
• Maintain health and safety records
• Process payments
• Improve our services and customer experience
• Comply with legal obligations

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  4.  LEGAL BASIS FOR PROCESSING

 

We process your personal information because:

 

• It is necessary to provide services you have requested.
• We have a legitimate business interest in operating and improving our services.
• We may be required to comply with legal obligations.
• You have given consent where required.

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  5.  DATA STORAGE AND SECURITY

 

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

 

Information may be stored electronically and/or in paper records and is only accessible to authorised persons involved in providing our services.

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  6.  SHARING INFORMATION

 

We do not sell, rent or trade personal information.

Information may be shared only where necessary, including:

 

• Veterinary professionals in an emergency
• Payment providers
• Website or booking platform providers
• Legal or regulatory authorities where required by law

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  7.  PHOTOGRAPHS AND VIDEOS

 

We may take photographs or videos of dogs during walks, boarding stays and other services.

 

These images may be used on our website, social media channels and marketing materials.

 

If you do not wish your dog to appear in photographs or videos, please notify us in writing and we will respect your preference.

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  8.  WEBSITE AND COOKIES

 

Our website may use cookies and similar technologies to improve user experience and monitor website performance.

 

You can control cookies through your browser settings.

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  9.  DATA RETENTION

 

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations and resolve disputes.

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  10.  YOUR RIGHTS

 

Under UK data protection laws, you may have the right to:

 

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict or object to certain processing activities
• Withdraw consent where consent has been provided

 

Requests should be sent to:

hello@parkandpaws.co.uk

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  11.  THIRD-PARTY WEBSITES

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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  12.  CHANGES TO THIS POLICY

 

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

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  13.  CONTACT

 

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

 

Park & Paws

Email: hello@parkandpaws.co.uk

Phone: +44 7946 037996